Last updated: October 30, 2026

Shipping & Fulfillment Policy

MS Graphics LLC

At MS Graphics LLC, we take pride in producing quality custom apparel, DTF transfers, and personalized merchandise. Because many of our products are made to order, production times vary depending on the type of product ordered.

Please review our production, shipping, and pickup policies before placing your order.

1. Production & Processing Times

Custom DTF Transfers

• Typical production time: 2 business days.

• Production begins after your order and print-ready artwork have been received and approved.

• Orders requiring artwork adjustments, corrections, or additional information may take longer.

• Large or specialty orders may require additional production time.

• DTF transfer orders that require shipping are fulfilled from our Columbus, Ohio production facility.

Custom Apparel & Finished Garments

• Typical production time: Approximately 2 weeks after order approval and receipt of the required deposit.

• This includes custom T-shirts, hoodies, performance apparel, team uniforms, spirit wear, and other decorated garments.

• Production begins once all necessary details, including artwork, sizes, colors, quantities, and payment requirements, have been confirmed.

• Large orders, specialty garments, or products requiring additional customization may take longer.

Important: Production times are estimates, not guaranteed completion dates. Business days are Monday through Friday, excluding holidays.

2. Shipping & Delivery

Shipping transit time is additional to the production time listed above.

Once your order has completed production and is ready to ship, it will be prepared for shipment using the shipping method selected at checkout.

Please note:

• Estimated delivery dates shown at checkout do not necessarily include custom production time.

• Shipping charges are calculated and displayed at checkout.

• Delivery times vary based on destination, carrier, and selected shipping service.

• Tracking information will be provided when available after your order ships.

• Carrier delays, weather conditions, and other circumstances outside our control may affect delivery.

MS Graphics LLC is not responsible for delays caused by shipping carriers after an order has been transferred to the carrier.

3. Local Pickup

Local pickup is available only for eligible orders when a pickup option is offered at checkout.

• Not all products or orders qualify for local pickup.

• Pickup availability may vary depending on the product and fulfillment location.

• Customers selecting pickup should wait until they receive confirmation that their order is ready.

• Please do not arrive for pickup before receiving a ready-for-pickup notification.

If local pickup is not displayed as an option during checkout, the order must be shipped using an available shipping method.

4. Artwork Approval & Production Delays

Custom orders may require artwork review or customer approval before production begins.

Production may be delayed if:

• Artwork does not meet our printing requirements.

• Additional design adjustments or revisions are requested.

• Required order information is missing or incorrect.

• Customer approval or the required deposit has not been received.

• Garments, materials, or specialty products are temporarily unavailable.

We will make reasonable efforts to communicate significant delays affecting your order.

For artwork preparation guidelines, please visit our Artwork Requirements page.

5. Rush Orders & Special Deadlines

If you need an order for a specific event, tournament, fundraiser, or other deadline, please contact us before placing your order.

Rush production may be available depending on current production capacity, product availability, and order requirements.

Rush orders and expedited shipping are not guaranteed unless specifically confirmed by MS Graphics LLC.

6. Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping information at checkout.

MS Graphics LLC is not responsible for delivery issues resulting from incorrect or incomplete addresses provided by the customer.

If you notice an address error, please contact us as soon as possible. Once an order has shipped, address changes may not be possible.

Additional shipping charges may apply to orders returned or requiring reshipment because of incorrect address information.

7. Lost, Damaged, or Missing Packages

If your shipment arrives damaged, is missing items, or appears to be lost in transit, please contact us promptly.

For damaged shipments, please retain the original packaging and provide photographs of the damage and affected products.

We will review the situation and assist with the appropriate next steps, including carrier claims when applicable.

8. Custom & Personalized Merchandise

Many products sold by MS Graphics LLC are made specifically for the customer.

Because of the personalized nature of these products, custom and personalized merchandise generally cannot be returned or exchanged due to incorrect sizes selected by the customer, changes of preference, or customer-approved design details.

If your order arrives with a production defect or an error made by MS Graphics LLC, please contact us so we can review the issue and determine an appropriate resolution.

Please refer to our Refund Policy for additional information.

9. Contact Us

If you have questions regarding production times, shipping, local pickup, or an existing order, please contact:

MS Graphics LLC

Email: matt@craftyspikers.com

Website: https://msgraphics.store

Contact Page: https://msgraphics.store/pages/contact

We appreciate your business and look forward to helping you create custom apparel and transfers you can be proud of.